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Resilience – Bouncing back from adversities is quicker and easier if you view failure as a learning experience and look for new approaches, rather than blaming yourself or others and thinking that the task is too hard or the world is unfair.

Optimism – Success, longevity and happiness are all by-products of optimism. With an optimistic attitude, you will see yourself as being able to influence the world and will carry a flame of hope that enables you to take risks and accept failure.

Confidence – Confidence stems from optimism. If you are confident, you believe in your own abilities and think you have the ability to impact your environment. Your confidence remains steady during setbacks, because you see them merely as challenges, and are ready to take new risks.

Creativity – Positive attitudes are at the heart of innovation, because it takes a risk to try something different. Without confidence and hope, you would not attempt a new idea

Conflict resolution - If you pause and think, you can probably think of dozens of examples of where differing attitudes have caused problems or conflict in your personal and professional relationships. Conflict arises because we expect everyone to have the same attitude as ourselves. But, with a positive attitude you can build your empathy and can more readily see how other people think and feel.

Emotional intelligence – Once you have the attitude, you will find your emotional intelligence moving into overdrive. This will enable you to better manage and express your emotions and understand others.

Achievement drives – The attitude of achievement, i.e. the will to get results, enables you to set challenging goals, take calculated risks and learn how to improve performance

Motivation – Surveys show that most people’s motivation in their job comes from stimulation and challenge – the chance to learn. Bringing an optimistic attitude to the workplace will create a culture of innovation. The creativity and stimulation of ideas will keep you and your workforce motivated and keen to learn.

Focus – If you are focussed, you are committed to tasks, take responsibility for them and are able to align your goals with the company’s goals.

Where negativity exists in a workplace, people are quick to blame each other and feel a sense of injustice. With a negative attitude, you are less likely to be accountable and reliable.

An optimistic attitude will enable you to take risks, innovate, communicate, have confidence and create a better workplace. This means you are more productive and achieve more.

Browse through this section of the web site to find out more about attitudes and how they influence your workplace.

Өзін-өзі тексеруге арналған сұрақтар:
1. What work attitudes do you know?

2. What is optimistic attitude?


Ұсынылған әдебиеттер:

1. Богацкий. Дюканова. Бизнес-курс английского языка,

2. Израилевич. Деловая корреспонденция и документация на английском языке,

3. Потапова. Ключ к деловому успеху


Дәріс 7.

Time-management

Дәріс сабағының м азмұны:




  1. Понятие эффективной работы

  2. Как управлять своим временем

  3. Непродуктивная трата времени

  4. Определение первоочередных задач

  5. Составление списка заданий

  6. Составление бюджета своего времени

Дәріс конспектілері


Have you been trying to improve your time management skills or overall personal effectiveness? Do you feel like you are still missing some key details? If so, we've got something for you.

This personal time management guide and the accompanying newsletter are dedicated to building a stronger foundation for your success. One skill at a time.

Each article or section below is an important building block you can put into your foundation right now. Take one of the pages and read it: you will gain the key insights and practical tips for one of the core areas of higher personal effectiveness. Take another page and do the same. Each article will move you one step forward in something that could be limiting your success level today.

That something could be your skills and abilities to



  • set priorities and manage your time to meet deadlines,

  • set and achieve goals,

  • get over your internal barriers when putting your goals and plans in action,

  • effectively organize your daily actions

  • make smarter decisions faster,

  • uncover better options,

  • work in a team or build one,

  • prevent burnout,

or some of the many other aspects of personal time management, with their related problems and solutions. If you don't see directly what you are looking for, you can also search through all our pages.

Below you can go through short summaries of the key sections of this site. Of course, you may want to start from the time management topic that feels most pressing to you today. Yet, do not narrow your vision too much: pay attention to other related subjects and resources here as well. Your main source of problems or your major breakthrough may still be hiding in your blind spot.

Thank you for stopping by. I want to share something valuable with you too, like with many tens of thousands of people who have already used this guide before you.

Өзін-өзі тексеруге арналған сұрақтар:

1. What need to improve your personal management skills?

2. How to find your main source of problems?


Ұсынылған әдебиеттер:

1. В.П.Шейнов «Как управлять другими. Как управлять собой»,

2. Богацкий. Дюканова. Бизнес-курс английского языка,

3. Израилевич. Деловая корреспонденция и документация на английском языке,

4. Потапова. Ключ к деловому успеху
Дәріс 8.

Image-design

Дәріс сабағының м азмұны:



  1. Что значит добиться успеха

  2. Конформизм

  3. Дух сотрудничества

  4. Конкуренция

  5. Психическое здоровье

  6. О важности одеваться на работе соответствующим образом

  7. Проблемы рационального питания

8. Оценка конфликтных ситуаций
Дәріс конспектілері

Supervisors/managers reply on the positive attitudes of employees to establish a team spirit. Positive attitudes among a few employees make others’ job easy. Besides, positive employees devote their time and concentrate on solutions, and radiate enthusiasm that is contagious. This creates a very pleasant work atmosphere where negative thinkers don’t find much room to pollute the environment

Both positive and negative employees’ attitudes travel quickly in the workplace. Working around positive persons is a delightful and exciting experience. He/she can make you feel more motivated. Likewise, working near a negative person is very likely to cause you to turn negative. A positive work environment speaks its merits for itself. It is obvious from noticing the productivity and efficiency of workers who not produce at a high level but also makes it easier for others on the team to stay positive and produce more. In the same manner, negative workers can turn others negative.



The more positive the workplace, the higher the departmental productivity. There will be more output, higher productivity, better quality, fewer mistakes and less complaints. When employees feel easy and relaxed, they concentrate better reach their potential. Besides, employees are more tolerant of each others and work is viewed as an enjoyable challenge than as a boring task.

All of us are responsible for our lives. We produce causes all day long, and the environment can return to us only a corresponding effect. Consequently, we determine the quality of our own life.

Here is a way to evaluate the quality of your attitude in the past: Would you say that people and customers tend to react to you in a smiling, positive manner, giving you friendly greetings when you appear? Your honest answer to this question will tell you the rest.



Attitude is never static. It is an ongoing, dynamic and perpeptual process. Unless you are vigilant, negative factors will have a negative influence on your attitude. This will cause you to focus your mind on problems rather than on solutions. If negative factors occupy your mind long enough, they will be reflected in your actions. The positivity is still there, but it has been over shadowed by negativity.

Undoubtedly, none of us can remain positive all the time. Excessive optimism is not realistic. Some people and situations will always be there to steal your positive attitude and challenge your ability to bounce back. But winners are those who can regain their positive attitude quickly. People, who are unable to bounce back and constantly think of difficulties instead of opportunities, miss out of what life has to offer.

As soon as you begin to change your attitude, your surrounding will start changing, and it works like this: positive attitude, positive results; negative attitude, negative results. Dr. William James of the Harvard University, after exhaustive research, concluded: The biggest discovery of the 20th century is that people can change their lives by changing their attitudes of mind. So, we shape our own life and the texture and quality of our lives is determined by our habitual attitude. It sounds simple, but it is not so simple and easy. For most of us, learning this new habit takes time. But once it becomes a regular habit, your life will start changing dramatically.

There are countless human beings who live depressed and frustrated lives simply because they take a defensive and doubtful attitude toward themselves and life in general. People with a poor attitude become a magnet for unpleasant situations. When these situations occur, they further reinforce their poor attitude, thereby bringing more problems and so on. Such persons become a living example of the self-generating, problem-inviting prophecy. We get what we expect. Our outlook on life is a paintbrush with which we paint our environment. It can be bright and filled with hope and satisfaction, or it can be dark, depressing and gloomy

Sometimes, it is hard to convince people that the situations they experience is the result of their attitude. They take the attitude that only if people or customers will be nice to them, they would be nice in return. They are like the person standing in front of a tree waiting for the fruit. Until they nurture it, there will not be any fruit. It is up to them to act first. It has to start somewhere. Let us begin with us.

Attitude is the reflection of the person inside. Whenever you find people doing an excellent job and getting outstanding results, you will find people with a positive, winning attitude. These people take the attitude that they can accomplish what they intend to achieve. These people follow ‘I Can and I Will’ attitude. They have the positive expectation; they take the attitude of becoming as successful and competent as anyone else.

They have a positive mental attitude towards themselves and, consequently, towards life. Due to their healthy attitude, they achieve some outstanding goals. Other people may call them lucky, in-born achievers, gifted etc., but they are not at all genius or talented. The only brilliance they have is their right mental attitude. Failures don’t know, and sometimes don’t want to know, that what they are getting is the outcome of their own attitude. Nothing will ever change in the outer world until we change our inner world. When our attitudes change, our life will start changing.



Positive Attitude: Positive Results; Negative Attitude: Negative Results …… so simple, so basic and so easy but often

• Positive Mental Attitude is the Right Mental Attitude; it is the outward manifestation of a mind that primarily thinks of positive matters. It is that state of mind that which can be maintained only through conscious efforts.

• Your attitude towards others and customers determines their attitude towards you. Outer world is simply the reflection of our inner world.

• Act towards others the same way that you want them to act toward you. Treat others and your customers as the very important persons. You will immediately start feeling a change in your personal and professional life.

• It is your attitude and not aptitude that determines your altitude in life. Besides, it is your attitude that, more than any other skill, brings about success in your career.

• Positive attitude triggers enthusiasm; it enhances creativity; causes good things to happen and build your self-esteem

Өзін-өзі тексеруге арналған сұрақтар:

1. What is the more positive workplace?

2. Why excessive optimism is not realistic?
Ұсынылған әдебиеттер:

1. В.П.Шейнов «Как управлять другими. Как управлять собой»,

2. Богацкий. Дюканова. Бизнес-курс английского языка,

3. Израилевич. Деловая корреспонденция и документация на английском языке,

4. Потапова. Ключ к деловому успеху
Дәріс 9.

Finding the right job

Дәріс сабағының м азмұны:



  1. Карьера служащих

  2. Неполная занятость

  3. Поиск работы

  4. Трудоустройство в условиях рыночной экономики

  5. Советы специалистов

  6. Навыки написания резюме

Дәріс конспектілері

Finding the job you want takes many steps and involves just as many decisions. This checklist is designed to help you along the way and guide you to the appropriate sources. Be sure to discuss your progress with your career advisor.



Knowing What You Want

  • Choose your ideal work environment -- large corporation, small business, government agency or non-profit organization.

  • Choose your ideal location -- urban, suburban or rural.

  • List your three most useful job skills and know which is your strongest.

  • Know whether you want to work with people, data or things.

  • Know if you want to work with others or work alone.

  • Know whether you enjoy new projects or prefer following a regular routine.

  • List some of the main career areas that might interest you.

  • List your favorite leisure time activities.

  • Know what kind of reward is most important to you in a job -- money, security, creative authority, etc.

The Office of Career Services can help you figure out what you want. Call for an appointment.

Researching Career Options

  • Develop a list of career possibilities to research.

  • Utilize the What can I do with a major in section of our Web site.

  • Visit your career services library to learn about various careers. The Dictionary of Occupational Titles and the Occupational Outlook Handbook are valuable resources.

  • Consider whether your desired career requires an advanced degree.

  • Keep up with current trends in your field through trade publications and news/business magazines and newspapers.

  • Identify employers interested in interviewing someone with your academic background and experience; create a list of three or more employers in the field you are considering.

  • Make at least three professional contacts through friends, relatives or professors to learn more about your field of interest.

  • Meet with faculty and alumni who work or who have worked in your field to talk about available jobs and the outlook for your field.

The Office of Career Services can provide several research sources about careers and employers. Call or stop by to make an appointment.

Getting Experience

  • Narrow the career options you are considering through course work and personal research.

  • Participate in a work experience or internship program in your chosen field to learn of the daily requirements of the careers you are considering. Such assignments sometimes lead to permanent job offers following graduation.

  • Become an active member in one or more professional associations. Consult the Encyclopedia of Associations for organizations in your field.

  • Volunteer for a community or charitable organization to gain further work experience. Volunteer positions can and should be included on your resume.

Creating a Resume

  • Form a clear job objective.

  • Know how your skills and experience support your objective.

  • Use action verbs to highlight your accomplishments.

  • Limit your resume to one page and make sure it is free of misspelled words and grammatical errors.

  • Create your resume using a word-processing program (but avoid pre-designed templates). Print or photocopy the document on white or off-white high- quality paper.

  • Compose a customized cover letter to accompany each resume and address the letter to a specific person. Avoid sending a letter which begins "Dear Sir/Madam."

  • Have your resume and cover letter analyzed by a career counselor.

Preparing for the Interview

  • Arrange informational interviews with employees from companies with which you might want to interview. Use your network of acquaintainces to schedule these meetings.

  • Thoroughly research each employer with whom you have an interview; be familiar with product lines, services offered and growth prospects.

  • Practice your interviewing techniques with friends or schedule a practice interview at Career Services to help prepare for the actual interview.

  • Using the information you have gathered, formulate questions to ask the employer during the interview.

  • Arrive on time in professional business attire.

  • Collect the needed information to write a thank you letter after each interview.

  • Also, collect business cards from everyone you meet with to ensure that you have accurate contact information.

Өзін-өзі тексеруге арналған сұрақтар:

1. What are the main steps one needs to do to get the right job?

2. What are the researching career options?
Ұсынылған әдебиеттер:

1. В.П.Шейнов «Как управлять другими. Как управлять собой»,

2. Богацкий. Дюканова. Бизнес-курс английского языка,

3. Израилевич. Деловая корреспонденция и документация на английском языке,

4. Потапова. Ключ к деловому успеху
Дәріс 10.

Interview technique

Дәріс сабағының м азмұны:



  1. Извлечь максимум из своего опыта

  2. Типы интервью

  3. Техника интервью

  4. Первые 60 сек. решают все

  5. Стратегия поведения на интервью

  6. Вопросы на получение дополнительной информации

  7. Достоинство интервьюера и интервьюируемого

  8. Вопросы. Категории

Дәріс конспектілері
A job interview is one of the most important part in everyone’s life. One must take it seriously, as it alters your life. A successful interview for a particular job can make your dreams come true. If not taken seriously, you may loose a good job and once again, you will have to go in search of a new job. Research has shown that today’s youth does not know what to bring to a job interview. Here are some guidelines about what to bring to a job interview:

Bring something that will keep you occupied. For instance, you should bring a novel or a comic book. You can also bring a joke book. This will tickle your sense of humour and you will be free of tension. Some people unnecessary worry about the interview and stress themselves.

This may lead to problems like stomache, headache, backache etc. Bring some medicinal tablets and pills that will keep a check on these problems. For instance, you can bring an aspirin for headaches and antacids for stomache. Bring some chocolate or some other snack that has high sugar content. You should bring those snacks that you can finish in minimal bites and are easy to digest. Eat these snacks in case you have failed to have anything during lunch. . Do not bring snacks like coffee, chewing gum or soda. Avoid cigarettes. While going to an interview do not carry any electronic gadgets like cell phones, ipods, walkman etc.

When going for a job interview, you should have a pack of cloth tissues. If you are required to stay in a hotel for a job interview, see to that, that you bring the necessary clothes in which you feel comfortable. Women should carry additional pair of pantyhose. You should also bring a pair of shoes that are extremely comfortable to wear. The shoes must be clean and well polished. Shoes should be black in color.

Bring some extra copies of your resume in case the company asks for more copies.

The most important thing is that do not forget to bring the necessary documents that you have to show during an interview. You should bring documents such as last degree certificate, age proof certificate. If you have worked in some other company, you must carry the experience letter, before going for an interview.



Job Interview Preparation

Going for job interview and do not know how to prepare! Well, here are some points, which you must consider while going for the job interview. Giving an interview is not any simple task. Remember that interview is not any general conversation, but is a test to assess you. Going for interview without any preparation, will land you in trouble and you will lost your impression forever. You must do good, planned preparation for the interview.

Before going for a job interview, collect all the data about the employing company. Visit the web sites and point out necessary information about the company. Write down the standard type of questions you will be asked by the interviewer. Prepare for your answers. Put your answers based on the facts and your qualification. Because, the entire outcome from the interview is dependent on how you answer the questions and how smartly you justify yourself.

Always be ready to be able to say why you are looking for this job, why you want to do this job in this particular organization. Then questions like what your weakness and strengths are, then what are your best achievements are, what you really want to accomplish as a career, what your experience tells you and many such general questions. The answers to these type of questions should be informative and you must justify your points in details. Point out some examples by which you can best describe your answers. Have detail study of examples you are going to point out.

Then get the handbook of company’s terms and conditions. Go through it properly and you can save your time at the time of interview. Collect the hard substantiation as an evidence for what you have accomplished, which will put you ahead of the others who are competing with you. Make sure you resume or CV is up to date and keep it very clean and noteworthy. Carry your latest updated resume with you even if already given to the interviewer. Always carry more than one copy of resume with you.



After you finish giving the interview, you must send a thank you letter within 24 hours to the interviewer. In almost every career book, job seekers are advised to send thank you letter or a thank you note. You will be surprised to know that only 5 percent of job hunters send thank you letter to the interviewer. Sending job interview thank you note is a simple but crucial task

Employers will be pleased to see your thank you note. Job interview thank you note is a form of courtesy that you can show towards your employer. You can differentiate yourself from other candidates by giving a thank you note. It also indicates that you are very much interested in the job.

By giving a thank you note, chances of acquiring the job increases. You can impress your employer by giving a job interview thank you note. A thank you note can make a big difference. A thank you note is a simple gesture that job seekers often forget to give. A thank you letter shows that you really need the job.

If you do not want the job, you can write a thank you note and withdraw the application respectfully. Some interviewers think and feel less of those candidates who do not send thank you notes. A job interview thank you note can be a simple handwritten note or typed business letter. Some say it has to be typed business letter but studies have shown that it really does not matter. The important thing is sending the letter to the employer. Write your letter that is tailored to the relationship that you had established with the interviewer during the interview.

Өзін-өзі тексеруге арналған сұрақтар:

1. What are the main steps for interview preparation?

2. What will make employers to be pleased?
Ұсынылған әдебиеттер:

1. В.П.Шейнов «Как управлять другими. Как управлять собой»,

2. Богацкий. Дюканова. Бизнес-курс английского языка,

3. Израилевич. Деловая корреспонденция и документация на английском языке,

4. Потапова. Ключ к деловому успеху
Дәріс 11.

Forms of Communication in the Modern World

Дәріс сабағының м азмұны:



  1. Facsimile (three functional categories)

  2. e-mail (the language)

  3. cables

  4. Internet (IP address, Domain Name System, routers)

  5. telexes

Дәріс конспектілері

Correspondence, whether it is letter, fax or email, is a key aspect of the world of commerce and business. It reflects on the competence and professionalism of the person who has written it and the company he or she works for. Clear, effective correspondence is an important part of running an efficient business, and can promote good relations. Unclear or confusing correspondence can cause many problems, and can lead to misunderstandings, delays, lost business, and poor relations between individuals, departments and companies. Therefore, writing skills – what is written and how it is expressed – should be as much a part of a business education as accountancy or economics.

Letters.

Many of these points apply to faxes and emails as well.



  1. The layout and presentation of your letter are important as they give the recipient the first impression of your company’s efficiency.

  2. Write both the sender’s and the recipient’s address in as much detail as possible and in the correct order.

  3. Make sure you use the recipient’s correct title in the address and salutation. If in doubt as to whether a woman is single or married, use Ms.

  4. Do not write the month of the date in figures.

  5. Choose the correct salutation and complimentary close.

  6. Make sure your references are correct.

  7. Make sure your signature block tells your reader what he or she needs to know about you.

Faxes.


  1. Fax is an open system, so it should not be used for confidential correspondence.

  2. Write clearly when sending handwritten message.

  3. Faxes are copies, and cannot be used when original documents are required.

  4. Prepare your transmission carefully before you send it.

  5. In general, the language of faxes is much like that of letters, although faxes can be briefer and more direct, like email messages.

Emails.


  1. Email is very fast and effective, but there are areas where it is preferable to use letters, e.g. personal, confidential, or legal correspondence.

  2. Email addresses usually give the name of the person or department, then the@ (at) symbol, followed by the name of the company or institution, and finally the domain names, which indicate the type of organization and the country from which the message was sent.

  3. The language of emails can be quite informal, but if you do not know the recipient well, it is better to keep to the usual writing conventions. You can become more informal as you establish a working relationship.

  4. It is possible to use special abbreviations, but do not confuse your recipient by using abbreviations he or she may not know or understand.

Өзін-өзі тексеруге арналған сұрақтар:

1. What of references are required?

2. Is this an urgent request?

3. What emoticons do you know?
Ұсынылған әдебиеттер:

1. Богацкий. Дюканова. Бизнес-курс английского языка,

2. Израилевич. Деловая корреспонденция и документация на английском языке,

3. Потапова. Ключ к деловому успеху,

4. Васильева. Business correspondence in English
Дәріс 12.

Useful notes for office workers

Дәріс сабағының м азмұны:



  1. checking outgoing mail

  2. checking incoming mail

  3. acknowledgements

  4. correspondence registration and maintenance

  5. memo

Дәріс конспектілері
Прежде чем отправлять письмо, задайте себе следующие вопросы:

  • Совпадает ли адрес получателя, указанный в письме, с адресом на конверте?

  • Проверили ли вы все орфографические ошибки?

  • Поставили ли вы правильную дату?

  • Подписано ли письмо его отправителем или на нем стоит пометка рр?

  • Если письмо является личным или конфиденциальным, сделана ли соответствующая пометка на конверте?

  • Вложили ли Вы все страницы? Разложены ли они в порядке, соответствующем их нумерации?

  • Вложены ли приложения?

  • Сделаны ли все необходимые копии письма?

Если Вам необходимо заняться сортировкой почты, то это лучше сделать следующим образом:



  • Распечатайте конверт. Письма с пометками Personal, Private или In confidence должны быть вручены лично в руки адресатам данных писем.

  • Проверьте наличие всех приложений; если какое-либо из них отсутствует, то немедленно сообщите об этом отправителю письма.

  • Проверьте, сходится ли адрес отправителя, указанный на конверте, с адресом в самом тексте письма.

  • Рассортируйте почту в следующем порядке:

  1. Конфиденциальные и личные письма сверху.

  2. Письма с пометкой «срочно».

  3. Обычная ежедневная почта.

  4. Циркулярные письма, журналы и газеты снизу.

Некоторые компании получают огромное количество писем, требующих незамедлительного ответа (например, письма, присланные в ответ на объявление в газете об открывшейся в компании вакансии). На каждое письмо следует ответить в течение нескольких дней, иначе это будет считаться проявлением плохих манер и создаст вашей компании дурную репутацию.


Ведение корреспонденции является свидетельством ваших отношений с клиентом или поставщиком. В ней можно найти информацию о них: имена, адреса и т.п.; эту информацию целесообразно использовать при классификации и хранении корреспонденции.

Например, вся корреспонденция может быть распределена согласно следующей системе:



  • Указатель названий компаний, составленный по географическому принципу (по названиям городов, стран и т.п.); отдельные файлы на каждую компанию можно распределить по алфавитному принципу.

  • Указатель названий компаний, составленных по алфавитному принципу.

  • Классификация по системе ссылок.

Создание системы регистрации и хранения корреспонденции будет во многом зависеть от структуры бизнеса и типа документации, которую следует хранить отдельно от общей корреспонденции. Так, важные документы следует хранить в безопасном месте, а конфиденциальные документы – под замком.

Өзін-өзі тексеруге арналған сұрақтар:

1. Определите порядок сортировки почты.

2. Определите цель ведения деловой корреспонденции.


Ұсынылған әдебиеттер:

1. Богацкий. Дюканова. Бизнес-курс английского языка,

2. Израилевич. Деловая корреспонденция и документация на английском языке,

3. Потапова. Ключ к деловому успеху,

4. Васильева. Business correspondence in English
Дәріс 13.

Travel Arrangements

Дәріс сабағының м азмұны:



  1. bookings

  2. request for an appointment

  3. planning a business trip

  4. at the customs desk (passport, declaration)

Дәріс конспектілері
Business travel arrangement is a complex service which involves not only travel reservations for employees of our customers, but also preparation and participation in exhibitions, seminars, conferences and other associated services.

Customers of Continent Express are companies, whose employees travel a lot on business. One of the main tasks for our customers is therefore cost saving for business travel and also consolidation of costs. For Continent Express for its turn this means that our main task is to optimize customers’ travel costs. Although our customers know exactly what kind of services they need (travel itineraries, class of flight tickets (business or economy), required class of hotels), only consultants of Continent Express can offer customers the most economical rate or advise possible changes to the planned trip n order to optimize costs. For instance, our travel agents may offer a customer to extend his business trip for a weekend, which means staying at the hotel for 2 extra nights with special rate, but doing so the customer will get his ticket with significant discount, covering all extra costs with interest.

For large companies we offer a special service – placement of our travel consultant right in customer’s office. This mission, of course, will be entrusted only to a skilled professional knowing all major reservation systems and having good command of foreign language. Having placed our agent in his office a customer can use him to order all our services centrally via our head office and meanwhile our “implant agent” will partly do some of administration work of the customer.

Suggested advantages for customers of Continent Express:

· cost saving due to developed and maintained corporate policy concerning business travel;

· possibility to sign three-power treaties with frequently used airlines;

· access to special rates for air tickets and hotels;

· ordering process optimization and savings on administrative costs of a customer

Өзін-өзі тексеруге арналған сұрақтар:

1. When you can book a ticket?

2. What is the planning of business trip?
Ұсынылған әдебиеттер:

1. Богацкий. Дюканова. Бизнес-курс английского языка,

2. Израилевич. Деловая корреспонденция и документация на английском языке,

3. Потапова. Ключ к деловому успеху,

4. Васильева. Business correspondence in English
Дәріс 14.

Business Letter Structure

Дәріс сабағының м азмұны:



  1. the notepaper

  2. the Addressee

  3. the Letter writer

  4. the date

  5. the reference

  6. the salutation

  7. the complimentary close

  8. the letter heading

  9. the surname and the signature

  10. the enclosure

  11. the postscript

  12. the continuation

  13. the Body text

Дәріс конспектілері
A good business letter is brief, straightforward, and polite. If possible, it should be limited to one

single-spaced typewritten page. Because it is so brief, a business letter is often judged on small,

but important, things: format, grammar, punctuation, openings and closings. A business letter is

not the place to try out fancy fonts or experimental writing styles.

There are two main styles of business letters:


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